User Agreement

Welcome to bellotree. This agreement explains how you access the website, register an account, place orders, and use related services. We aim to clearly outline transaction rules and consumer rights.

1. Who We Are

bellotree is a cross-border e-commerce store offering curated products, online ordering, international shipping, and after-sales support. Within this document, "we" refers to the website operator, and "you" refers to the user accessing or purchasing products.

2. Website Use

You must use this website lawfully and must not interfere with its operation, bypass security measures, scrape content in bulk, or use another person's account. You must ensure the registration, shipping, payment, and after-sales information you provide is true and accurate.

3. Product Information

We strive to display product images, descriptions, prices, inventory, and shipping information accurately. Due to screen display differences, lighting for photography, and production batches, the actual product color or packaging may have reasonable variations. If a significant price or inventory error is found, we will contact you for confirmation before shipping.

4. Ordering and Payment

An order is placed when you complete checkout and submit your payment details. Payment is processed by the provider shown on the checkout page; we do not store full card numbers. Orders may be refused or canceled if payment is not authorized, information is missing, risk checks fail, or the item is out of stock.

5. Shipping

Delivery times are estimates, unless we explicitly guarantee a specific delivery date. Cross-border shipping may be affected by customs clearance, carriers, holidays, weather, or local delivery conditions at the destination. Please see the Shipping Policy for details.

6. Returns, Withdrawals, and Refunds

If you are a consumer in the EU or EEA, you can typically request a withdrawal from an online purchase without reason within 30 days of receiving the goods. This right does not affect your statutory rights when a product is defective, not as described, or unfit for normal use.

7. Legal Guarantees

This agreement does not limit mandatory consumer rights. If a product has a quality issue, does not match its description, or is not fit for its normal purpose, you may be entitled to a repair, replacement, price reduction, or refund.

8. Promotions and Campaigns

Coupons, limited-time campaigns, and promotions may have restrictions on eligible items, validity periods, minimum order amounts, or usage limits. If obvious abuse or a technical error is detected, we may cancel or adjust the promotion before shipping.

9. Intellectual Property

Websites pages, text, images, product presentations, logos, and other content are protected by intellectual property rights. You may browse and use the site for personal shopping purposes but may not copy, scrape, resell, or commercially exploit it without permission.

10. Contact Us

If you have questions about this agreement, your order, or your consumer rights, please contact us via Contact Contact Us page.