User Data Deletion Instructions
This page explains how to request deletion of personal data held by bellotree, including information received when you use Facebook Login.
1. Request deletion of your data
Please contact our support team using the contact details on our Contact Us page. You do not need to sign in to view that page. Use the subject Data deletion request.
- Provide the email address associated with your bellotree account and tell us if you used Facebook Login.
- Tell us whether you want your entire store account deleted or only the information associated with Facebook Login removed.
- If you cannot access your registered email address, explain this so that we can arrange another way to verify your request.
Do not send your password, Facebook access token, payment card details or identity documents with your initial request. We may ask for limited additional information needed to verify account ownership and prevent unauthorized deletion.
2. Information covered by your request
Facebook Login may provide us with your app-specific Facebook user ID, name, email address and profile picture. A request to remove Facebook Login information covers the connection and personal information we received through that login, subject to any necessary retention described below.
If you request deletion of your entire store account, the request also covers personal data associated with that account, such as profile details, saved addresses, wishlist and cart information. Deleting your account may prevent you from signing in and accessing your account history. Please mention any open order, return or refund so we can explain how it will be handled.
3. Remove Facebook access
You can also open Facebook Settings, go to Apps and websites, select the app used to sign in to bellotree, and choose Remove. The exact labels may vary by device and Facebook version.
Removing the app revokes its Facebook access. It does not by itself confirm that data already stored by bellotree has been deleted. Please use the request process above to ask us to delete that data. A request sent to us does not delete your Facebook account or data held independently by Meta.
4. Processing and confirmation
We will review your request, verify ownership where necessary and respond without undue delay within the time limits required by applicable law. We will contact you if more information is needed or if an extension is permitted and necessary. We will confirm the outcome using the contact details verified for your request.
Where deletion is required, we will delete or irreversibly anonymize the relevant personal data. Some records may need to be retained to comply with legal obligations, keep required transaction or accounting records, resolve disputes or prevent fraud. If an exception applies, we will explain the reason and applicable retention period or the criteria used to determine it. Retained information will be limited to what is necessary for those purposes.
5. Questions and request status
To ask about an existing request, reply to our support correspondence or contact us again through the Contact Us page, quoting any reference we have provided. For more information about our use of personal data, see our Privacy Policy.