bellotree

Privacy Policy

This privacy policy explains how bellotree collects, uses, and protects personal data when you visit our website, register an account, place orders, contact customer service, or use related services.

1. Data Controller

The operator of this website is responsible for processing personal data collected through bellotree. To exercise your privacy rights, please contact us via the Contact Us page.

2. Data We Collect

  • Account Data:Name, email, login method, and account preferences.

  • Order Data:Purchased items, shipping address, billing information, order status, refunds, and after-sales records.

  • Payment-Related Data:Payment status, payment service provider, transaction ID, and limited payment method information returned by the provider. We do not store full card numbers.

  • Customer Service Data:Chat content, attachments, order references, and support records.

  • Device & Usage Data:IP, browser, language, country, currency, page visits, cart behavior, and security logs.

  • Preference Data:Language, country, currency, cookie preferences, email preferences, and cart cache.

3. How We Use Data

We use data to operate the website, process orders, ship products, provide customer support, handle refunds and after-sales, prevent fraud, protect account security, improve experience, fulfill legal obligations, and send necessary service notices. Marketing messages are sent only where legally permitted or with your consent.

4. Legal Basis

For users in the EU and EEA, we process data based on contract performance, legal obligations, legitimate interests, consent, or as required for legal claims. Where processing relies on consent, you may withdraw it at any time.

5. Data Sharing

We share data only to the extent necessary with payment, logistics, warehousing, risk management, hosting, email, analytics, and customer service providers. These providers may only use the data to deliver services on our behalf.

6. International Transfers

As we provide cross-border services, your data may be processed outside your country of residence. Where required, we implement safeguards such as contractual protections, access controls, and provider security commitments.

7. Retention Period

We retain data only for as long as necessary to fulfill the purposes in this policy. Order, payment, refund, and tax records may be kept longer to comply with legal, accounting, or dispute resolution requirements.

8. Your Rights

You may have the right to access, correct, delete, restrict, or object to the processing of personal data, as well as the right to data portability, to withdraw consent, and to lodge a complaint with a local data protection authority. We may need to verify your identity before processing your request.

9. Cookie

We use cookies, local storage, and similar technologies to maintain login sessions, shopping cart, language, country, currency, and site performance. For details, please review the Cookie Policy.