Refund Policy

We aim to make the returns and refunds process clear, fair, and predictable. This policy explains how to request a return, when refunds are issued, and your consumer rights.

1. 30-Day Right of Withdrawal

If you are a consumer in the EU or EEA, you may generally withdraw from an online purchase without reason within 30 days of receiving the goods. The period starts on the day you or a designated person takes possession of the goods.

2. How to Request

Please submit an after-sales request in your account, or contact us via the Contact Us page. Provide your order number, items to be returned, reason, and any necessary photo or video evidence.

3. Condition of Returned Items

Please handle the items only as necessary to inspect them, similar to checking items in a physical store. When returning, please try to include the product, accessories, tags, and original packaging. If the value of the goods decreases due to handling beyond normal inspection, we may deduct a reasonable amount as permitted by law.

4. Return Shipping Costs

If you withdraw due to a change of mind within the withdrawal period, you are generally responsible for return shipping, unless we explicitly offer free returns. If the item is defective, damaged on arrival, incorrect, or not as described, we will cover reasonable return costs or provide another suitable solution.

5. Refund Timing

Once a return is approved, the refund is typically issued to the original payment method. For withdrawal returns, we may wait until we receive the returned goods or you provide proof of return before issuing the refund.

6. Items May Not Be Eligible for Return

As permitted by law, customized items, personalized items, items unsealed which are not suitable for return for health or hygiene reasons, perishable goods, and digital content that you consented to have started may not be eligible for withdrawal without reason.

7. Defective or Mis-shipped Items

If an item has quality issues, shipping damage, missing parts, or does not match the description, please contact us as soon as possible with proof. Depending on the situation, we will offer repair, replacement, partial refund, full refund, or other remedies required by law.