Shipping Policy

bellotree offers international shipping. This policy covers order processing, delivery estimates, and cross-border shipping matters.

1. Processing Time

Orders are typically processed after payment confirmation. Processing time may be affected by stock availability, order volume, warehouse location, weekends, holidays, and risk control checks.

2. Shipping Destinations

Available countries and shipping methods are displayed during checkout. Certain items may not be deliverable to some regions due to carrier restrictions, customs regulations, product categories, or local laws.

3. Delivery Estimates

Delivery times shown before checkout are estimates, unless we explicitly guarantee a specific delivery date. Cross-border shipments may be affected by customs clearance, weather, peak seasons, local delivery capacity, or incomplete addresses.

4. Order Tracking

If tracking is supported, we will provide a tracking number or link after dispatch. Tracking information may take some time to update once the package is handed to the carrier.

5. Duties, VAT & Import Fees

International orders may be subject to customs clearance fees, import VAT, duties, or carrier handling charges based on the destination country, product type, and order value. If not collected at checkout, these may be charged by the carrier or local authorities before delivery.

6. Free Shipping

Orders qualify for free shipping when conditions are met. The currently displayed free shipping threshold is $75, subject to the real-time details shown at checkout.

7. Address Accuracy

Please ensure the recipient's name, address, phone number, postal code, and country are accurate. Incorrect or incomplete information may cause delays, delivery failure, or additional fees.

8. Delays or Lost Packages

If your package is delayed, please check the tracking page first. If there is no update for several days or the package appears lost, contact us with your order number, and we will assist with carrier investigation.

9. Shipping to Europe

For consumer orders protected by EU regulations, if no delivery time is agreed, goods should normally be delivered without undue delay and within a maximum of 30 days.